1. Shipping Policy

1.1. Global Shipping

cosmetic2go ships orders worldwide. Available delivery options may vary depending on the destination country.

1.2. Delivery Methods

Two delivery methods are available: Standard Shipping and Express Shipping. In some countries, only one of these options may be offered at checkout.

1.3. Shipping Partners

For Express Shipping, cosmetic2go works with trusted international carriers such as FedEx, UPS, and DPD. Depending on the customer’s location, the most suitable carrier will be selected to ensure timely and reliable delivery.

For Standard Shipping, orders are dispatched through CTT (Portugal’s national postal service). Upon arrival in the destination country, the delivery is completed by recognized local postal services, including:

• USPS in the United States
• Canada Post in Canada
• Royal Mail in the United Kingdom
• An Post in Ireland
• La Poste in France
• Australia Post in Australia

These partnerships allow cosmetic2go to ensure efficient and secure delivery worldwide, through reputable local providers.

1.4. Delivery Times

Estimated delivery times vary by destination and are available for consultation in our FAQ section. These timeframes are indicative and may vary depending on customs procedures, local delivery conditions, and unforeseen circumstances.

1.5. Shipping Costs

Shipping costs depend on the weight and destination of the order. The exact cost is automatically calculated and displayed at checkout before payment confirmation. Any Free Shipping campaigns based on order value or destination will be clearly communicated during the promotional period.

1.6. Tracking

All shipments include tracking information, regardless of the selected shipping method. Customers will receive a tracking link once the order has been dispatched.

1.7. Customs Duties and Import Taxes

For orders shipped outside the European Union, customs duties and import taxes may apply. These costs are the sole responsibility of the customer and must be paid upon delivery. cosmetic2go is not responsible for any such additional charges. All relevant information is presented at checkout prior to finalizing payment.

2. Returns Policy

2.1. Return Period

Customers have the right to return their purchases within 14 business days of receiving the order.

2.2. Conditions for Returns

Only sealed and unopened products are eligible for return. For hygiene and safety reasons, opened or used items, including cosmetics, supplements, or personal care products, cannot be returned.

2.3. Return Process

Before returning any item, customers must contact our Customer Support Team through the contact form available on the website or by email at customer@cosmetic2go.com. Our team will provide detailed instructions on how to proceed.

2.4. Return Costs

Return shipping costs are evaluated on a case-by-case basis:

• If the return results from a confirmed error or fault by cosmetic2go, the return shipping costs will be fully covered by us.
• If the customer wishes to return an item without any defect or error, they may be required to cover the return shipping costs.

2.5. Refunds

Once the returned products are received and inspected, refunds will be issued through the same payment method used for the purchase, within up to 5 business days.

2.6. Damaged or Incorrect Items

If an item arrives damaged or incorrect, customers may be entitled to a replacement or refund, provided the issue is confirmed to be the responsibility of cosmetic2go.

3. Payment and Currency

3.1. Accepted Payment Methods

cosmetic2go accepts Credit Card and PayPal payments.

3.2. Currency Conversion

Payments can be made in the customer’s local currency. However, as cosmetic2go is based in Portugal, the final transaction is processed in euros (EUR). Currency conversions are handled automatically by the payment provider and may result in minor differences in the final charged amount due to exchange rate fluctuations.

4. Contact Information

For any questions related to shipping, returns, or refunds, please contact our Customer Support Team at customer@cosmetic2go.com.